Master Customer Journeys, Personalization, Automation, Deliverability, and AI Workflows That Drive Measurable Business Results
Special Summer Pricing: Regularly $1,400 is now 50% off—$700. Enroll here (Live Online).
Email marketing remains one of the highest-performing digital marketing channels—but the skills required to succeed have changed dramatically.
Today’s marketers are expected to build personalized customer journeys, improve deliverability, create compelling content, prove business impact, and use Artificial Intelligence to work faster without sacrificing quality or creativity.
This hands-on four-module masterclass teaches you how to combine proven email marketing strategy with practical AI workflows to create smarter campaigns, stronger customer relationships, and measurable business results.
Whether you’re launching your first automated campaign or modernizing an existing email program, you’ll leave with practical frameworks, AI prompt libraries, templates, and proven methodologies you can begin using immediately, regardless of which email service provider (ESP) you use.
By the end of this masterclass, you’ll understand not only how to create exceptional email campaigns—but how to build an AI-enabled email marketing program that continues to improve over time.
Why Email Marketing Skills Matter More Than Ever
Artificial Intelligence has changed email marketing forever.
AI can help marketers write copy, build customer journeys, personalize content, analyze results, and optimize campaigns—but only when guided by sound marketing strategy and human expertise.
Organizations are looking for marketers who understand how to combine AI with customer psychology, lifecycle marketing, automation, testing, and commercial measurement.
This masterclass teaches exactly those skills.
What You’ll Learn
- Build customer journeys that increase engagement and conversions.
- Use AI to accelerate campaign planning and execution.
- Create personalized email experiences at scale.
- Write higher-converting email copy and subject lines.
- Improve deliverability and inbox placement.
- Build stronger segmentation strategies.
- Design effective automated campaigns.
- Measure business impact using meaningful KPIs.
- Use AI to analyze campaign performance and generate recommendations.
- Future-proof your email marketing career with modern AI workflows.
You’ll Learn How to Use AI Throughout the Entire Email Marketing Process
- Research customer needs and campaign ideas.
- Build customer journeys.
- Create campaign calendars.
- Generate segmentation strategies.
- Write compelling subject lines.
- Produce engaging email copy.
- Create AI-generated campaign images.
- Improve deliverability.
- Analyze campaign performance.
- Produce executive reports.
- Build continuous optimization programs.
Flexibility to Fit Your Schedule:
Can’t make it to the live session? No problem. We’ll send the workshop video, workbooks, and supplementary materials shortly after recording so you can catch up, revisit, or reinforce your learning.
Module 1: Build Smarter Customer Journeys with AI.
Design customer experiences that increase engagement, loyalty, and revenue.
Topics include:
- Customer lifecycle planning.
- Customer journey mapping.
- Customer psychology.
- Data foundations.
- AI-powered segmentation.
- Personalization at scale.
- Contact strategy.
- AI-assisted campaign planning.
Key Takeaways:
Immediately after this module, you’ll be able to:
- Build customer journeys with confidence.
- Identify lifecycle opportunities.
- Create smarter segmentation strategies.
- Apply AI without losing human judgment.
Module 2: Create High-Converting Emails Faster with AI.
Produce better campaigns in less time while maintaining quality and creativity.
Topics include:
- High-performing email structure.
- Subject line optimization.
- AI-powered copywriting.
- Accessibility and design.
- Interactive email techniques.
- AI image creation.
- Building reusable prompt libraries.
Key Takeaways:
Immediately after this module, you’ll be able to:
- Produce campaigns significantly faster.
- Write stronger email copy.
- Create reusable AI workflows.
- Combine human creativity with AI efficiency.
Module 3: Maximize Deliverability & Inbox Performance.
Topics include:
- Deliverability fundamentals.
- Inbox placement.
- AI’s impact on deliverability.
- Apple Mail Privacy Protection.
- Gmail and Microsoft updates.
- B2B deliverability.
- AI-powered deliverability analysis.
Key Takeaways:
Immediately after this module, you’ll be able to:
- Diagnose deliverability issues.
- Improve sender reputation.
- Develop healthier sending practices.
- Build an action plan for better inbox performance.
Module 4: Measure, Optimize & Future-Proof Your Email Marketing.
Turn every campaign into an opportunity for continuous improvement.
Topics include:
- KPIs that matter.
- AI-assisted testing.
- Executive reporting.
- Continuous experimentation.
- AI maturity assessment.
- Agentic AI for email marketing.
- Emerging trends.
- Building your roadmap.
Key Takeaways:
Immediately after this module, you’ll be able to:
- Measure business impact.
- Build an optimization program.
- Generate AI-powered recommendations.
- Develop a practical roadmap for your organization.
How to Convince Your Boss Why You Should Take this Class:
- Produce campaigns faster using AI.
- Increase customer engagement and conversions.
- Improve deliverability and inbox placement.
- Build more effective automated customer journeys.
- Reduce campaign production time.
- Create reusable AI workflows and prompt libraries.
- Improve campaign measurement and executive reporting.
- Build a continuous optimization process that drives long-term ROI.
The Presentations:
- The workshop is hands-on and practical.
- The workshop is live so you can ask your questions.
- Can’t attend the live workshop? No problem. All DMAnc.org workshops are recorded, and we’ll send you the recording, workbook, and any supplementary materials within a day of completion after we’ve had time to edit the recording.
- Step-by-step instructions in numbered lists with the links so you can do this yourself.
- Everything is clear with lots of illustrations and examples. You can copy the examples, edit them, and use them in your work.
Download Material:
Including Templates, Frameworks & AI Resources
- Workshop recording for on-demand review.
- PDF of the presentation.
- Customer Journey Planning Canvas.
- Campaign Planning Framework.
- AI Prompt Library.
- Email Copywriting Framework.
- Deliverability Audit Checklist.
- Testing & Optimization Framework.
- AI Reporting Prompts.
- AI Maturity Assessment.
- 90-Day Email Marketing Action Plan.
Who is the course for?
- Email Marketing Specialists and Managers.
- Marketing Managers.
- Lifecycle Marketers.
- Digital Marketing Managers.
- CRM Managers.
- Demand Generation Managers.
- Marketing Automation Specialists.
- Marketing Directors.
- Agency Professionals.
- Business Owners.
- Nonprofit Marketing Professionals.
The Presenter:
Kate Barrett

Kate Barrett is the founder of eFocus Marketing, providing specialist email marketing consultancy, management and training services to companies around the world.
With a proven track record and over 16 years’ experience, Kate’s expertise and passion has helped a large range of companies (including Ann Summers, Ordinance Survey, Nissan, Marks & Spencer, Argos and Ted Baker among many others) develop comprehensive strategies, implement, manage and optimize campaigns, as well as solve complex email marketing issues.
Kate is also an instructor for CIM.co.uk and DMAnc.org, keynote/speaker at events, and author of the bestselling book ‘E-telligence. Email Marketing isn’t dead, the way you’re using it is’ (e-focusmarketing.com/book/)
Website: e-focusmarketing.com.
LinkedIn: linkedin.com/in/katebarrettonline.
Publications:
- eFocus Marketing Blog: https://e-focusmarketing.com/blog/.
- Only Influencers Blog: https://www.onlyinfluencers.com/most-recent-articles/search?query=kate%20barrett.
- Spotler & eFocus Marketing Podcast.
Workshop dates and times:
Summer 2026
Module 1: Build Smarter Customer Journeys with AI.
Tuesday, September 22, 2026, from 9:00 a.m. to 11:00 a.m. PDT.
Module 2: Create High-Converting Emails Faster with AI.
Monday, October 5, 2026, from 9:00 a.m. to 11:00 a.m. PDT.
Module 3: Maximize Deliverability & Inbox Performance.
Wednesday, October 7, 2026, from 9:00 a.m. to 11:00 a.m. PDT.
Module 4: Measure, Optimize & Future-Proof Your Email Marketing.
Wednesday, October 14, 2026, from 9:00 a.m. to 11:00 a.m. PDT.






